PHNIX has a strong team with 50+ overseas sales persons, 120+ R&D engineers and 50+ QC engineers in China. We can provice trouble-free service for customers remotely in the following ways:
1. Online Guidance & Training
2. Product Data Monitor
3. Remotely Software Update
Since the COVID-19, we have successfully conducted many online meeting for product or technical training with our customers. Once our customer meet a problem with the heat pump, we are able do the online guidance & training.
Thanks to the DTU technology, we can check the heat pump status remotely. When there is fault occurs, it;s easy for us to check the product information and give the immediate support to our customers.
If there is any error happens on the software, we can do the remote service by updating the software online. And when the software has a new version with function upgraded,
as long as we got your permission, we can update the software remotely.